Subject: Tech Support Candidate - Akash Varshney
From: Akash Varshney <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 11:05:17 -0500

| | Tech Support Test

Name | Akash Varshney
E-mail | [email-masked]
Phone Number | (+91) 9045235253
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Aligarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | iEnergizer business process excellence | Technical Support Engineer | 27/01/2020 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device,
2. Check the internet connectivity working properly,
3. Check if the website is down for everybody or just me,
4. Check the URL,
5. Open other links to check the browser working properly,
6. Allow the cookies in browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are many ways to enable:

1.
(a) Slide down the notification panel and long press on the Bluetooth icon,
(b) Enable it and search device to connect to the bluetooth speaker.

2.
(a) Go to Settings, then click on Connection option,
(b) Searching Bluetooth option and enable it,
(c) Add/Search device.
(d) Connect to the Bluetooth Speaker.

What according to you makes you a good candidate for customer service or technical support job? | According to me, If I work in calling profile, then I have to always keep myself updated and understand the problem of the customer and give the correct answer.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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