Subject: Tech Support Candidate - Prince Singh
From: Prince Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 09:17:52 -0500

| | Tech Support Test

Name | Prince Singh
E-mail | [email-masked]
Phone Number | (91) 7011937934
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | south Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | sysnet global technologies | customer support engineer | | 22000
Previous Employer 1 | shivam infocom pvt. ltd. | technical support engineer | 31 aug 2020 | 18000
Previous Employer 2 | netree e services pvt. ltd. | system administration | may 2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step we have to check network connectivity whether system connected with network or not.
second step if issue still same then close the browser and again restart.
third step check that same site will be open in another system, it is possible that server is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first step On Bluetooth in mobile phone.
second entering Bluetooth speaker in paring mode.
third search Bluetooth speaker name in mobile phone Bluetooth list and click to connect.

What according to you makes you a good candidate for customer service or technical support job?

According to me for good candidate,
First of all response time that candidate response to user if user in problem  whether issue reslove or not.
secondary, interaction with user always remember that user is customer for candidate and treat him with good behaviour.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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