Subject: Tech Support Candidate - Kopal Sadaphal Kopal
From: Kopal Sadaphal Kopal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 08:10:47 -0500

| | Tech Support Test

Name | Kopal Sadaphal Kopal
E-mail | [email-masked]
Phone Number | (91) 8770729254
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FIS global Solution | Technical support Representative | 60 dats after putting papers | 37K
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Will check my network connectivity.
2. Reload the website.
3. Try with new tab.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.On bluetooth button of the speaker.
2.On bluetooth of the mobile phone.
3.Scan nearby bluetooth connection on mobile phone
4.then connect

What according to you makes you a good candidate for customer service or technical support job? | According to me, a good candidate for customer service or technical support job is he/she understand the customer requirement and than starts helping customer as giving his/her best till customer get everything resolved at his end.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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