Subject: Tech Support Candidate - Natwar Singh
From: Natwar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 04:24:19 -0500

| | Tech Support Test

Name | Natwar Singh
E-mail | [email-masked]
Phone Number | (110038) 8368725733
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rajokari
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Manage Server and policy, Configuration of Router, Switches,Printers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not anywhere | No | No | No
Previous Employer 1 | Ace Computers | Head field technician | 10th may | 20000
Previous Employer 2 | IT MindZ | Data Entry operator | 2014 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check the LAN or Wireless Networks are connected and net is working, if my net is working, than I will check for any other website if it is opening or not, if my other website is working, than I can check ndtv website if it is pinging continuously or not, if it is not pinging and taking request timed out than that issue if from their website management,
In other case if my net is not working I will check for my lab co

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all I will check the speaker is switched on, and Bluetooth mode is on,
Than I will check my phone bluetooth is on, then I will search for available device devices from my phone's bluetooth and when my speaker's bluetooth is showed up, I will connect it

What according to you makes you a good candidate for customer service or technical support job?

More than 5 years of experience in same field,

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |