Subject: Fwd: Tech Support Candidate - Sheikh Zubair Manzoor
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 8 Jan 2021 08:14:23 +0000

First round

Sent from my iPhone

Begin forwarded message:

From: Sheikh Zubair Manzoor <[email-masked]>
Date: 7 January 2021 at 20:37:54 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Sheikh Zubair Manzoor
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sheikh Zubair Manzoor
E-mail  [email-masked]
Phone Number    (+91) 7006413726
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Koker bagh zoonimar jammu and kashmir
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - advance
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Comtech info solution pvt ltd   Project coordinator     22-01-2021      25000
Previous Employer 1     Stc pvt ltd     Field engineer  01-06-2019      15000
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  9 Ways to solve problem “This Site Can’t Be Reached” Fix Chrome/FireFox/IE in Windows 10/8/7/XP
Step1: Allow DNS Prefetching.
Step2: Try Windows Network Diagnostic.
Step3: Disable "Experimental QUIC protocol" flag in Chrome.
Step4: DNS flush & Reset TCP/IP Network.
Step5:Check & change Working DNS IP.
Step6: Reset Network Adapter drivers for fixing "this site can’t be reached"
Step7: Reset modem & reconfigure WiFi settings.
step8: Reset Chrome, Clear all flags & Reinstall to fix "this site can’t be reached"
Step9: Use Chrome Addon To Encrypts traffic and Unlocks Sites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!
What according to you makes you a good candidate for customer service or technical support job? My attitude, passion and ability to listen.
On a scale of 1 - 5 please rate your fluency in spoken English  3