Subject: Fwd: Tech Support Candidate - Pankaj Papnoi
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 8 Jan 2021 08:13:20 +0000

First round

Sent from my iPhone

Begin forwarded message:

From: Pankaj Papnoi <[email-masked]>
Date: 7 January 2021 at 20:40:59 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Pankaj Papnoi
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pankaj Papnoi
E-mail  [email-masked]
Phone Number    (091) 8826205363
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      R.K.Puram, New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Silaris Informations Pvt. Ltd.  customer care execuetive        may 2019        18000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1- Check the internet connectivity and LAN cable.
Step 2- If internet is working I will check if the website address is correct or not.
Step 3- Sometimes websites are blocked by the firewall or other security reason. check if the website is in security violation of my company policy.
Step 4- If all good , I will check with technical support.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1- Turn on the bluetooth device (make sure that it have enough battery).
Step 2- Turn on the bluetoothon of my mobile and serch for the bluetooth speaker.
Step 3- Once the speaker is detected, click on the bluetooth speaker's name and click on connect.
What according to you makes you a good candidate for customer service or technical support job? 1-I have good communications skills (both Hindi and English).
2- Good team player.
3- Good technical knowledge (computer, Microsoft windows, networking).
4- Able to persuade/ convince customers and resolve their problems.
On a scale of 1 - 5 please rate your fluency in spoken English  4