Subject: Fwd: Tech Support Candidate - Amit Kumar
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 8 Jan 2021 07:49:25 +0000

Keep aside for English

Sent from my iPhone

Begin forwarded message:

From: Amit Kumar <[email-masked]>
Date: 8 January 2021 at 06:48:04 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Amit Kumar
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Amit Kumar
E-mail  [email-masked]
Phone Number    (0) 8826601582
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida sec-62
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
Cce
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ienergizer      Cce     15/may/2020     15000
Previous Employer 1     Na      Na      Na      Na
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  In this situation first of all I will check that I have entered the right url or not then refresh the page then try to reload the same page afterwards I will check my internet connection, if internet connection is good than I will check if its website's issue or from my browser and system (mode where I am trying to open the website) than I will check that my browser is updated or not , there's no issue from browser side than I will check my system and refresh my system to resolve the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      For connecting a bluetooth speaker to my mobile phone,  first, I will switch on the speakers and select the bluetooth mode than I will switch on the bluetooth in my phone and scan for the speakers bluetooth option afterwards when I will get the name on my phone screen . I will pair with my mobile phone's bluetooth and within a second or two it will get connected
What according to you makes you a good candidate for customer service or technical support job? I have experience as an cce in Ienergizer for intex process and have basic knowledge of technical department too. And I will do my best to do better for myself and for the organization.
On a scale of 1 - 5 please rate your fluency in spoken English  5