Subject: Tech Support Candidate - Dipika Jain
From: Dipika Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 02:06:34 -0500

| | Tech Support Test

Name | Dipika Jain
E-mail | [email-masked]
Phone Number | (91) 9899353466
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi chandni chowk
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gfk | Associate | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the link after that I will check website by using aur internet browser so that I get to know taht the website is working or not , if it is working and I will try to open with some other browsers if in case website is not open so I will reconnect with internet to check whether the internet connection is good ans I try all possible ways to open the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tab the bluetooth option
Turn on bluetooth
A list of available device's will appear
If your speaker Is not listed , press the button on your speaker taht makes It discoverable it's often a button with a blutooth symbol on it
On your mobile select your speaker and that's it's is ist is connected.

What according to you makes you a good candidate for customer service or technical support job? | A good candidate is who can complete their job with in the time and with confidance
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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