Subject: Tech Support Candidate - Anoop Singh
From: Anoop Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 01:48:36 -0500

| | Tech Support Test

Name | Anoop Singh
E-mail | [email-masked]
Phone Number | (+91) 8695828234
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gorakhpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Product based support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Expediean esolution Pvt Ltd | Implementation and support Engineer | 31 Jan 2021 | 20844
Previous Employer 1 | Entab Infotech Pvt Ltd | Implementation and support Engineer | 5 sept 2020 | 14800
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I am going to refresh the page and if it shows  the same error again then I am going to check the internet connectivity on my device.
2. If the device are properly connected and the browser is showing the same error again then I am going to check my internet connection setting in my device are properly configured. If the error is again coming then I am going to contact the network service provider for ensuring that the internet connection are properly woking.
3. In the given scenario only mainly three tpyes of problem's are coming
I) The device is not properly connected to the internet connection.
II) Internet conenction setting are not properly configured.
III) Internet Serviee provider network was not working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch On the Bluetooth speaker device.
2. Swicth on the Bluetooth functionality in mobile phone.
3. Go to the Bluetooth section in your mobile phone and click on the search devices. After some second it shows your bluetooth speaker name and click on it.
4. Firstly it ask to pair your Bluetooth speaker device with your mobile phone.When your successfully pair the speaker with device you need to click on the name of your device for connecting the Bluetooth speaker with mobile phone.
5. Now mobile phone is ready to play the music in your bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | From past 2 year I am in this domain for providing assistance to our client. In my previous jobs i am interacting my client face to face everyday and each day I am facing different personalities type people like some are generous and some are rude and some time they are not even want to talk to us, but the job is job and we have to convenience our client to use our product or service that we are providing. So I know how to handle our client in every situation whether it is tough or easy.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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