Subject: Re: Tech Support Candidate - Mayank Tyagi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 7 Jan 2021 23:06:16 -0700 (MST)

Very bad spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 7 Jan, 2021, at 20:15, Deeksha Dadu <[email-masked]> wrote: 

Harpreet this guy has written well, interview him on priority and let me know how he is 

From: Mayank Tyagi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 4 January 2021 at 5:37 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Mayank Tyagi 

	

	
	
			Tech Support Test 
		
	Name 	Mayank Tyagi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9760400277 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Meerut 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Election Commission of India 	Software Applications Support Engineer 	20 Nov 2020 	30900 
Previous Employer 1 	Siemens ltd 	System Engineer 	20 Sept 2018 	12500 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	
Open your browser. In the address bar at the top, type in google.com, then push Enter or Return. Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search. Make sure search results load properly. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding. How to Fix My Internet ConnectionLearn how to troubleshoot Internet connectivity issues for any device(s) you have that are struggling to access the Internet. My Internet Doesn't Work 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Swipe down from the top of the screen. 
2.Make sure Bluetooth is turned on. 
3.Touch and hold Bluetooth . 
4.In the list of paired devices, tap a paired but unconnected device. 
5.When your phone and the Bluetooth device are connected, the device shows as "Connected." 
	What according to you makes you a good candidate for customer service or technical support job? 	I believe I am the best candidate for this position because I have direct experience in many areas mentioned in the job description, including technical support. Also, I am passionate about the software industry. It’s been an industry that I have wanted to get into since I began my career, so I am also highly-motivated and excited to do this work for your firm. Am I right in thinking that your priorities for this role are to find someone who can help your customer service team and also manage some projects for your customers and clients? That’s the impression I gathered from the job description. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4