Subject: Re: Tech Support Candidate - Vivek Bhardwaj
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 7 Jan 2021 22:52:59 -0700 (MST)

He is having very bad accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 7 Jan, 2021, at 20:04, Deeksha Dadu <[email-masked]> wrote: 

First round, seems good 

From: Vivek Bhardwaj < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 7 January 2021 at 5:33 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Vivek Bhardwaj 

	

	
	
			Tech Support Test 
		
	Name 	Vivek Bhardwaj 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(011) 8802624965 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Palam village 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Sapient 	Associate 	31oct 2017 	20k 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, I'll check the error and try to interpret what it says and why it happens. Error could be related to network or the browser cache or because of any other reasons. Depending upon the error my steps will be decided. But the basic steps related to browser errors are. Clear cookies and cache. Check the connection. Reset browser settings. Etc.. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First I'll turn on the speaker and my Phone's Bluetooth. And I'll make sure the device ID discoverable. Once it is shown in my Bluetooth connection I'll pair the device and connect it. 
	What according to you makes you a good candidate for customer service or technical support job? 	The skills I have developed working in an MNC for over 2.8 years in IT operations is surely going to add values to the organisation as well as help me growing more. I have dealt with customers overs call as well as directly interacted with them on the premises. Given this experience makes me a good competitor for the role. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4