Subject: Re: Tech Support Candidate - Deepak Garg
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 7 Jan 2021 22:44:23 -0700 (MST)

Using hindi fillers 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 7 Jan, 2021, at 19:15, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Deepak Garg < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 7 January 2021 at 7:13 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Deepak Garg 

	

	
	
			Tech Support Test 
		
	Name 	Deepak Garg 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9891073633 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Bahadurgarh, Haryana 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Hardware - Basic 
MS excel 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	Kimik media pvt. ltd. 	Business Developer 	March 2020 	33000 
Previous Employer 2 	Pitney Bowes 	Senior support engineer 	May 2013 	31000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will see what error I am getting. 
2. I will check if my internet is working or not 
3. I will check if I have typed a valid URL. 
4. If everything seems good, I will clear the cookies. 
5. I will disable the firewall which might have blocked the website. 
6. I will check if the website is working fine with other computer as it is possible that website is down for sometime. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on the bluetooth of the mobile phone. 
2. Turn on the bluetooth speaker. 
3. Scan the devices on the mobile phone. 
4. Pair the bluetooth speaker with the phone. 
5. These steps will connect the speaker to the phone via bluetooth. 

	What according to you makes you a good candidate for customer service or technical support job? 	I had provided both L1 and L2 support and have good verbal communication skills. I believe in empathy which results in customer satisfaction. 
I am good in meeting the SLAs. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4