Subject: Tech Support Candidate - Rajesh Kumar Dubey
From: Rajesh Kumar Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 00:13:02 -0500

| | Tech Support Test

Name | Rajesh Kumar Dubey
E-mail | [email-masked]
Phone Number | (+91) 8610121987
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CSS CORP | FM engineer | 30 April 2020 | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check my LAN Cable
Then I will ping IP When I will get ping with router IP
Then open browser and type http:// www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on mobile bluetooth as well as speaker bluetooth also and search speaker bluetooth device name in your mobile bluetooth settings when you get device name in your phone then click on it if it ask for password then type device password what ever showing in speaker  and then you will connected
What according to you makes you a good candidate for customer service or technical support job? | Besacus I want to do this job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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