Subject: Tech Support Candidate - Mohammad Faizan
From: Mohammad Faizan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 23:59:45 -0500

| | Tech Support Test

Name | Mohammad Faizan
E-mail | [email-masked]
Phone Number | (91) 7080501826
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Network Engineer | 15th Feb 2020 | 18000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step:1 Check your internet connection.
Step:2 Check if URL of the site is typed correctly.
Step:3 If using any proxy server, check proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Power on the speaker.
Step 2: Set in on bluetooth mode if it has any other mode of connection.
Step 3: Switch on the blutooth settings of mobile phone.
Step 4: Look for the speaker name in blutooth devices.
Step 5: Click on the speaker name to connect.

What according to you makes you a good candidate for customer service or technical support job? | I am patients and good listening and understanding technical issues. I provide result oriented solutions to the end users.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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