Subject: Tech Support Candidate - KULDEEP GUPTA
From: KULDEEP GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 22:38:24 -0500

| | Tech Support Test

Name | KULDEEP GUPTA
E-mail | [email-masked]
Phone Number | (91) 9033327855
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Model Town
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES PVT LTD | Data Center Operator | 08/01/2021 | 20800
Previous Employer 1 | IMSI STAFFING INDIA PVT LTD | DATA CENTER OPERATOR | 10/01/2020 | 15000
Previous Employer 2 | NASCENT INFOTECH PVT LTD | DATA CENTER OPERATOR | 20/08/2019 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check internet connection, if ok then DNS or Firewall settings if firewall is blocking site to be opened or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on speaker
Turn on Bluetooth on mobile
Search speaker device name on mobile
Tap speaker name and connect.

What according to you makes you a good candidate for customer service or technical support job? | Can handle situation calmly and resolve issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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