Subject: Tech Support Candidate - Sushant Shekhar
From: Sushant Shekhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 20:46:14 -0500

| | Tech Support Test

Name | Sushant Shekhar
E-mail | [email-masked]
Phone Number | (+91) 9471850020
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Purnia,Bihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECHNOLOGIES | Senior Analyst | | 27000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1 Check whether machine is connected with network or not.
Step 2 we will again try to open the given website.
Step3 if the issue will be related to proxy then we will change the proxy settings by typing change proxy settings in windows search bar and then choose first option ( automatic)
Step3 After changing the proxy we will again try to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1 Enable Bluetooth option of Bluetooth speaker
Step 2 Enable bluetooh option of mobile phone and then search for new devices. Once the speaker's blutooth name pop up then pair it.
Step3 once pairing is done then the Bluetooth speaker is ready to use.

What according to you makes you a good candidate for customer service or technical support job? | I am good in conveniencing, polite,well behave and with the help of my technical knowledge I could be able to handle any user. I can say this makes me good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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