Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 20:17:57 -0500

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (0) 8826601582
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec-62
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
Cce

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Cce | 15/may/2020 | 15000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In this situation first of all I will check that I have entered the right url or not then refresh the page then try to reload the same page afterwards I will check my internet connection, if internet connection is good than I will check if its website's issue or from my browser and system (mode where I am trying to open the website) than I will check that my browser is updated or not , there's no issue from browser side than I will check my system and refresh my system to resolve the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | For connecting a bluetooth speaker to my mobile phone,  first, I will switch on the speakers and select the bluetooth mode than I will switch on the bluetooth in my phone and scan for the speakers bluetooth option afterwards when I will get the name on my phone screen . I will pair with my mobile phone's bluetooth and within a second or two it will get connected
What according to you makes you a good candidate for customer service or technical support job? | I have experience as an cce in Ienergizer for intex process and have basic knowledge of technical department too. And I will do my best to do better for myself and for the organization.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |