Subject: Tech Support Candidate - Vaibhav Kashyap
From: Vaibhav Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 13:53:04 -0500

Tech Support
Test

Name

Vaibhav
Kashyap

E-mail

[email-masked]

Phone Number

(+91) 7982156180

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Cannaught place

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
WINDOWS SERVER, CCNA
certified from CETPA Infotech Pvt Ltd.

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ProVal Technologies Pvt Ltd

Associate System
Engineer

NA

20000

Previous Employer 1

CETPA Infotech Pvt Ltd

Network
administrator Trainee

20th August

14000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

- Check if the network is connected it's wired
and wireless.

-If connected then check if we are reachable to WAN IP.

-If yes go further with the NDTV local updates if their site is having issues
internally.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

-Power ON the Bluetooth for both phone and
speaker.

-Search for a Speaker device on mobile phone.

-Pair it.

-You are connected to your speakers.

What according to
you makes you a good candidate for customer service or technical support
job?

-A customer Satisfaction and a kind
communication.

On a scale of 1 - 5 please rate your fluency in spoken
English

4