Subject: Tech Support Candidate - Amit Sharma
From: Amit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 13:35:10 -0500

| | Tech Support Test

Name | Amit Sharma
E-mail | [email-masked]
Phone Number | (474001) 9074377282
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gwalior Madhya pradesh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Domain network

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Rs compuer | Desktop engineer | 30 December 2018 | 8000
Previous Employer 2 | Sysnet global technology Pvt ltd | Regional Engineer | 30 november2020 | 10500

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- I am checking which type of error find is
that internet connection problem or
Browser problume then I troubleshoot
thesee step

Step 2:- I am checking internet connection is
proper work like my pc is connected to
Lan  or WiFi first one Lan cable is  proper
connect second is network driver is
proper working then check network
property and check send and receiving
is proper way then I am check ping is
proper working or drops any condition
just saw drops  is server problem I am
kindly call server team and resolve

Step 3 :- I check which browser use to open this
link and those browser is working or not
I am reinstall these browser and check

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step first :- Turn on Bluetooth speaker and
switch to Bluetooth mode

Step second :- go to mobile setting and click
bluetooth  icon and on Bluetooth
and check available device and
check speaker Bluetooth name
and click connect a Bluetooth
speker

What according to you makes you a good candidate for customer service or technical support job?

I am a good student and fast learning capacity
And  i already experienced technical support field and I  responsible and Hard worker  person  then I apply your organisation

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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