Subject: Tech Support Candidate - Deepanshu bhatnagar
From: Deepanshu bhatnagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 12:19:30 -0500

| | Tech Support Test

Name | Deepanshu bhatnagar
E-mail | [email-masked]
Phone Number | (91) 8923201241
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rudrapur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | wipro limited | desktop support L2 | na | 15000
Previous Employer 1 | Skynet infotech | desktop support | 31 dec 2018 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | check my internet connection. also my internet connection is all right so i am check my internet security setting.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on my bluetooth speaker &amp; on bluetooth than Turn on my Bluetooth  than searching my bluetooth device. show my device name like ( JBL GO ) press connect button wait for connect
What according to you makes you a good candidate for customer service or technical support job? | good speaking english &amp; behaviour
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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