Subject: Tech Support Candidate - NAVDEEP JOSHI
From: NAVDEEP JOSHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 12:19:22 -0500

| | Tech Support Test

Name | NAVDEEP JOSHI
E-mail | [email-masked]
Phone Number | (91) 9649910382
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Customer support executive | 11 jan 2021 | 12200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, we will check our internet connection. If there is a problem in network, so we try to fix that problem.

If not resolved we will try with another browser whether we are facing same issue or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable bluetooth in mobile.
2. On bluetooth speaker.
3. connect them pairing process.
4. Adjust volume.

What according to you makes you a good candidate for customer service or technical support job? | I am willing to solve problems of customers, because I like interacting and communication with people.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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