Subject: Tech Support Candidate - Aatif Khan
From: Aatif Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 11:35:43 -0500

| | Tech Support Test

Name | Aatif Khan
E-mail | [email-masked]
Phone Number | (91) 8273773350
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Application Support | 31 Dec 2020 | 20000
Previous Employer 1 | Iffco | IT Executive | 22 Nov 2019 | 13500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we Will check the URL and type again if issue will not resolve then we will refresh the browser and search again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all we will open the bluetooth then search bluetooth  name and connect with device.
What according to you makes you a good candidate for customer service or technical support job? | According to me, a technical support or customer service person which resolve the issue properly and managing IT problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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