Subject: Tech Support Candidate - Rajat Gupta
From: Rajat Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 11:18:24 -0500

| | Tech Support Test

Name | Rajat Gupta
E-mail | [email-masked]
Phone Number | (+91) 9599421913
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sec 53
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Pinelabs PVT lTD | CCE | |
Previous Employer 2 | VCARE | CCE | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my Internet connection,  I will open a new tab to check to see if i can load another website like google.com or mozilla.org.

If the site works in another browser, I will launch another browser, like Internet Explorer, and try to open the site I am having problems with.

It might happen due to below errors too or web-sight link may be down,

The connection was interrupted
The connection was reset
The connection has timed out

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First i will open the Settings app.

Navigate to Connected device, and turn on the Bluetooth toggle switch, if it's not enabled.

Then Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job?

The ideal candidate usually embraces the opportunity to try new ways of doing things resolved, Willingness to work for the intrinsic benefit of work and its ability to enhance character. ... The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.

He must be able to handle all the situations and must have patience and active listener.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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