Subject: Tech Support Candidate - Adarsh kumar
From: Adarsh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 10:52:24 -0500

| | Tech Support Test

Name | Adarsh kumar
E-mail | [email-masked]
Phone Number | (+91) 7000049563
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida sec 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | force motors ltd | technical support | 26-03-2018 |
Previous Employer 2 | value point system Pvt ltd | desktop support Engineer | 30-04-2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first of all I will check that the date and timing of the computer system is ok or not.if it is ok then check network connectivity if it is ok.then ping all the server if it will pinging then ping the website ip and if it will pining then it's working and if not then it is the website problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.switch on the bluetooth of the speaker
2.then bluetooth on of the mobile phone
3.search the bluetooth speaker name in Bluetooth section.
4.it will showing in the bluetooth section then select it.
5. and then connected to the bluetooth device.

What according to you makes you a good candidate for customer service or technical support job? | I have four year experience in the technical field and my field of intrest is the solving technical problems and networking issues over the call and mails that's why I am good for technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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