Subject: Tech Support Candidate - Prashant Soni
From: Prashant Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 10:45:38 -0500

| | Tech Support Test

Name | Prashant Soni
E-mail | [email-masked]
Phone Number | (+91) 8423413487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm | Social media analyst | | 18700
Previous Employer 1 | Ienergizer | Technical support | | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First off all will check my internet connectivity.
Then check if any spelling mistake while writing the website or entering the URL in a correct manner.
After that I'll google the URL if the website may be down or facing some issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth in mobile phone. Turn on the bluetooth speaker and then turn on the device discoverable. Search the name in mobile phone. Tap on the name of the speaker.
What according to you makes you a good candidate for customer service or technical support job? | Quick learner, adaptability and problem solving skills makes me a good candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |