Subject: Tech Support Candidate - Sheikh Zubair Manzoor
From: Sheikh Zubair Manzoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 10:07:48 -0500

| | Tech Support Test

Name | Sheikh Zubair Manzoor
E-mail | [email-masked]
Phone Number | (+91) 7006413726
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Koker bagh zoonimar jammu and kashmir
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Comtech info solution pvt ltd | Project coordinator | 22-01-2021 | 25000
Previous Employer 1 | Stc pvt ltd | Field engineer | 01-06-2019 | 15000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

9 Ways to solve problem “This Site Can’t Be Reached” Fix Chrome/FireFox/IE in Windows 10/8/7/XP
Step1: Allow DNS Prefetching.
Step2: Try Windows Network Diagnostic.
Step3: Disable "Experimental QUIC protocol" flag in Chrome.
Step4: DNS flush & Reset TCP/IP Network.
Step5:Check & change Working DNS IP.
Step6: Reset Network Adapter drivers for fixing "this site can’t be reached"
Step7: Reset modem & reconfigure WiFi settings.
step8: Reset Chrome, Clear all flags & Reinstall to fix "this site can’t be reached"
Step9: Use Chrome Addon To Encrypts traffic and Unlocks Sites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | My attitude, passion and ability to listen.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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