Subject: Tech Support Candidate - Nikhil Joshi
From: Nikhil Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 10:02:14 -0500

| | Tech Support Test

Name | Nikhil Joshi
E-mail | [email-masked]
Phone Number | (121012) 9971634901
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Technical support for AT&T process- mobility

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Advisor | 03/09/2020 | 20000
Previous Employer 1 | Teleperformance | Advisor | 30/11/2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check if I’m connected to Internet. I will not eat my Internet connection. I will check if lan cable and the cable to the router is intact.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn on the Bluetooth speaker. I will check for the Bluetooth devices on my phone. I will pair my phone with the device that is there named as my Bluetooth speaker. If it doesn’t work I will disconnect my phone from that device.
What according to you makes you a good candidate for customer service or technical support job? | A candidate who is good with people and can buy his way in and the one who can take the customer’s anger and mend it in his favour.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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