Subject: Tech Support Candidate - Vishal Sharma
From: Vishal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 09:44:35 -0500

| | Tech Support Test

Name | Vishal Sharma
E-mail | [email-masked]
Phone Number | (+91) 9996141233
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Saharanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP
Website hosting, domain and dns system, cpanel basic, plesk basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical support executive | 1 month notice period | 26000
Previous Employer 1 | Shivam info tech | Network engineer | 1 march 2018 | 20,000
Previous Employer 2 | Net connect pvt. Ltd. | Internet network engineer | NA | 18,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will try to reload the site in the same browser and then in another browser, if still gives error, I will check the details of the error if it is on my end or on the host end. If the error is on my end, I will clear the cache and cookies, will recheck the internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth speaker, turn on the mobile Bluetooth, check for the speaker name and connect.

What according to you makes you a good candidate for customer service or technical support job?

My helping nature
Good communication skills
Problem resolving skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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