Subject: FW: Tech Support Candidate - Vivek Bhardwaj
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 7 Jan 2021 14:34:40 +0000

First round, seems good

From: Vivek Bhardwaj <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 7 January 2021 at 5:33 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vivek Bhardwaj

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vivek Bhardwaj
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 8802624965
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Palam village
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Sapient Associate       31oct 2017      20k
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, I'll check the error and try to interpret what  it says and why it happens. Error could be related to network or the browser cache or because of any other reasons. Depending upon the error my steps will be decided. But the basic steps related to browser errors are. Clear cookies and cache. Check the connection. Reset browser settings. Etc..
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First I'll turn on the speaker and my Phone's Bluetooth. And I'll make sure the device ID discoverable. Once it is shown in my Bluetooth connection I'll pair the device and connect it.
What according to you makes you a good candidate for customer service or technical support job? The skills I have developed working in an MNC for over 2.8 years in IT operations is surely going to add values to the organisation as well as help me growing more. I have dealt with customers overs call as well as directly interacted with them on the premises. Given this experience makes me a good competitor for the role.
On a scale of 1 - 5 please rate your fluency in spoken English  4