Subject: Tech Support Candidate - Biswajit Das
From: Biswajit Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 09:26:50 -0500

| | Tech Support Test

Name | Biswajit Das
E-mail | [email-masked]
Phone Number | (91) 9810729283
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Target Core Solutions | Store Supervisor/Customer Service | 10/02/2020 | 27000
Previous Employer 1 | Convergys | Sr. Tech Support Associate | 06/07/2017 | 22000
Previous Employer 2 | Wipro | Sr. Tech Support | 26/06/2015 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1) Check the name of the website, 2) Delete cookies and catche, 3) Reset the Browser, 4) Try with other website, if still not working then restart the computer and try again and if issue still persist then there is a possibilities issue with that specific website(if other websites are working then) or may be that specific website under maintenance.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to phone settings>>Connection>>turn on the Bluetooth>>check speaker Bluetooth also on>>then able to connect
What according to you makes you a good candidate for customer service or technical support job? | Patience, Active listening, Able to handle irate Customer, Good product knowledge, Energetic, Confident while giving any instruction to the customer to fix the issue/resolution..
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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