Subject: FW: Tech Support Candidate - Ankit Tyagi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 7 Jan 2021 14:20:53 +0000

First round

From: Ankit Tyagi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 7 January 2021 at 7:23 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ankit Tyagi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ankit Tyagi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8447899704
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sahibabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hotelogix       Implementation manager  NA      30k
Previous Employer 1     Ag solutions    Sales executive         Nov 18  25k
Previous Employer 2     Wipro   Business associate      April 17        18k
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I will check the website address and if it is correct then I will check the internet connection.

If the internet is working fine then I will try opening the website in the different browser.

Then I will check my firewall, proxy or other settings in case they are misconfigured.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch ON the Bluetooth mode in the speaker.

Then switch ON the same setting in the phone.

Then go to settings >> bluetooth >> tap on the name of the bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? I am a very good listener, I always listen to the clients query very patiently and calmly and only after that I will try to resolve the issue or address the concern.

I always take help from the seniors in case I am unable to provide the resolution to the client and will make sure to fix the concern on the call itself
On a scale of 1 - 5 please rate your fluency in spoken English  4