Subject: Tech Support Candidate - Shilpi Saini
From: Shilpi Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 09:12:31 -0500

| | Tech Support Test

Name | Shilpi Saini
E-mail | [email-masked]
Phone Number | (91) 8287299128
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Kailash 2
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
HTML, PHP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indusind bank limited | DM | 15th april | 25125
Previous Employer 1 | Web decorina | AM | 2017 | 19656
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will refresh to make sure that I am not seeing a cached version,if yes then I can clear the cache and cookies in my browser and try to navigate to the website with the potential network server error again.

Or I will check my network, or will check weather the website will be able to open through advance setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On my phone's bluetooth and speaker's bluetooth, then open bluetooth settings on my phone and connect my bluetooth to the device.

What according to you makes you a good candidate for customer service or technical support job?

I have a 3 years of experience in web designing where I used to design domestic website according to customer's requirements, and now it's been 2 and half years I am working as a banking service desk manager.
So have a good experience in dealing with customer in two different kind of sectors.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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