Subject: Tech Support Candidate - Rahul Gupta
From: Rahul Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 09:09:12 -0500

| | Tech Support Test

Name | Rahul Gupta
E-mail | [email-masked]
Phone Number | (+91) 7982283337
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | I live in Shahdara Delhi 110032
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inknowtech Pvt. Ltd | Desktop support Engineer | 30th November 2020 | 20k CTC
Previous Employer 1 | Microtech system | Hardware support Engineer | 4th may 2019 | 15k in hand
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check user has put correct website URL link in browser.
2. I will check internet connectivity.
3. I will check browser proxy setting.
4. I will check, which browser will support the given link if required I will update the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth in mobile and speaker.
2. Search Bluetooth device {speaker} in mobile.
3. Once we got the device name then pair with mobile.
4. Check the connectivity it will show connected.

What according to you makes you a good candidate for customer service or technical support job?

I have good experience in hardware and basic software knowledge. I can help users what issues they face. I can handle critical situation in office environment without panic.
If I will work with this organisation I will give my 100% efforts to organisation. I will improve my productivity day by day.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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