Subject: Tech Support Candidate - Aishwarya Raj Srivastava
From: Aishwarya Raj Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 09:06:24 -0500

| | Tech Support Test

Name | Aishwarya Raj Srivastava
E-mail | [email-masked]
Phone Number | (221003) 7052293933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Consultancy Services | Process Associate | N/d | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | While opening any website or lets say (www.ndtv.com) we get error, then the very first thing I will check is my Internet connection. Whether my computer is connected to a network or not. The error that can be faced on the browser may be written as "Site can't be reached' or "No interner connection". And if the network is properly connected then I will go through the proxy settings and will change them  as required.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect a bluetooth speaker to mobile phone the very first step should be -
Turn on the bluetooth on both the devices.
Then go to phone's bluetooth settings.
Then search for the available bluetooth devices and tap on connect to pair the devices to each other.

What according to you makes you a good candidate for customer service or technical support job? | According to me, I can deal customers technically and guide them easily in an efficient manner to perform their required task. I can deal to customers effectively to better understand their problems and give them proper satisfaction for their queries. Rest I can prove myself live on the floor.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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