Subject: Tech Support Candidate - Arjun Bhatia
From: Arjun Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 09:03:42 -0500

| | Tech Support Test

Name | Arjun Bhatia
E-mail | [email-masked]
Phone Number | (91) 8851649307
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Excel Power BI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tour India hospitality | Sr. Associate | 31 March 2020 | 25000
Previous Employer 2 | Spicejet | Associate | 31 Dec 2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my Internet connection.
Then check proxy settings
Reset Router

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth Speaker
Start Bluetooth on mobile
Search New Devices nearby
Select the Device
Pair the same
After Pairing icon shows connected

What according to you makes you a good candidate for customer service or technical support job?

Good employee not always solve the problem but also solves it in time committed to customer or clients.
Client commitment is a must.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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