Subject: Tech Support Candidate - Shushant Kumar
From: Shushant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 08:56:19 -0500

| | Tech Support Test

Name | Shushant Kumar
E-mail | [email-masked]
Phone Number | (+91) 6203792627
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | POCT Services | Service Engineer | | 21020
Previous Employer 1 | Labindia Healthcare | Service Engineer | 2 December 2018 | 20020
Previous Employer 2 | Manipal technologies limited | Customer service executive | 31st March 2018 | 15721

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first, I will check my internet connection. Then I will restart my device for clearing the caches.
If the problem is still persisting then I will check the website is down for everybody or just for me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to Settings.
2. Click on the Bluetooth option.
3. Turn On Bluetooth.
4. A list of available devices will appear.
5. If speaker is not listed in the available devices, press the button on the speaker which makes it notable.
6. On mobile screen, click on the speaker name and get connected.

What according to you makes you a good candidate for customer service or technical support job? | I have four years experience as a Customer service engineer which makes me more suitable for this job. I have also field service experience for attending customer issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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