Subject: Tech Support Candidate - MOHD RIHAN
From: MOHD RIHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 08:43:55 -0500

| | Tech Support Test

Name | MOHD RIHAN
E-mail | [email-masked]
Phone Number | (091) 7982652344
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Seelampur(Delhi)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Real Estate ERP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ASG Software Pvt. Ltd. | Software Developer(IT Support) | | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check the web address: Check the web address (URL) in the address bar to make sure you're going to the right web page.

2. Restart My Devices: Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong. After rebooting, check if you are still having the same problem again. Many times, this is all that's needed to fix issues you may have.

3. Make Sure Internet Connection Work: Open your browser. In the address bar at the top, type in google.com , then push Enter or Return. Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search. Make sure search results load properly. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

4. Change your proxy settings: If the browser takes a long time to load a web page or search, it might be using a web proxy. If you see the message "Resolving proxy" or "ERR_PROXY_CONNECTION_FAILED" in your browser window, you can change your proxy settings.

5.Change the DNS: If the URL change doesn't work, then you might want to try changing the domain name server to Google DNS or OpenDNS. Most people have reported that this method works. Here's how you can do that on any device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Make sure Bluetooth is turned on.
3.Touch and hold Bluetooth .
4.In the list of paired devices, tap a paired but unconnected device.
5.When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | First Thing is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Other things are Quick  response ,Communication skill, We identified customer need & wants, keep always smiling , Attitude, Well Dress  , given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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