Subject: Tech Support Candidate - Deepak Garg
From: Deepak Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 08:43:31 -0500

| | Tech Support Test

Name | Deepak Garg
E-mail | [email-masked]
Phone Number | (+91) 9891073633
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bahadurgarh, Haryana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
MS excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Kimik media pvt. ltd. | Business Developer | March 2020 | 33000
Previous Employer 2 | Pitney Bowes | Senior support engineer | May 2013 | 31000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will see what error I am getting.
2. I will check if my internet is working or not
3. I will check if I have typed a valid URL.
4. If everything seems good, I will clear the cookies.
5. I will disable the firewall which might have blocked the website.
6. I will check if the website is working fine with other computer as it is possible that website is down for sometime.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth of the mobile phone.
2. Turn on the bluetooth speaker.
3. Scan the devices on the mobile phone.
4. Pair the bluetooth speaker with the phone.
5. These steps will connect the speaker to the phone via bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

I had provided both L1 and L2 support and have good verbal communication skills. I believe in empathy which results in customer satisfaction.
I am good in meeting the SLAs.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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