Subject: Tech Support Candidate - Sagar Puri
From: Sagar Puri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 08:35:44 -0500

| | Tech Support Test

Name | Sagar Puri
E-mail | [email-masked]
Phone Number | (+91) 9760671596
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 58
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Customer Service Rep | Currently Working | 30700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will verify if my device is connected to the internet. If my device is connected to the internet and still I'm facing an issue then I'll clear the cookies and cache of the browser. After doing the above steps if the website still doesn't work then I'll open any other website to check if the problem is with the website or with my device and internet. Sometimes the problem can be with the website aswell.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all, I'll turn on the Bluetooth of both devices. Then I'll search for available Bluetooth devices on my mobile phone, After that, I'll pair my mobile phone with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | There is a lot of factors to be considered for someone to be a great candidate for a customer service job. First, I think is experience, you can always have better trust in someone who has experience of doing something and their achievements in that experience are a great factor too. Second is an attitude, The positive attitude towards customers and willingness to help someone by providing the correct resolution or information. Maintaining a professional relationship with the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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