Subject: Tech Support Candidate - Kanchan Bairwa
From: Kanchan Bairwa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 08:34:24 -0500

| | Tech Support Test

Name | Kanchan Bairwa
E-mail | [email-masked]
Phone Number | (91) 9911797351
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka Mor
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ozel Clothings India Pvt ltd | Customer service representativ | 7th Jan 2016 | 20
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the below steps :-

Again put the name.
Check internet connection
Off the wifi for few seconds and turn it ON.
Remove LAN wire and fix it again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Start the speaker first
Tap Bluetooth icon in mobile.
Search for a Device
Pair it

What according to you makes you a good candidate for customer service or technical support job?

My ability to listen carefully.
I am very patient. If you are patient and a good listener. Your job is done.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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