Subject: Tech Support Candidate - Rajiv Kumar Verma
From: Rajiv Kumar Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 08:34:18 -0500

| | Tech Support Test

Name | Rajiv Kumar Verma
E-mail | [email-masked]
Phone Number | (0) 9999983644
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Progressive Infotech Pvt ltd | Sr. Desktop support eng. | 18 Dec 20 | 20000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) disable or enable proxy from browser settings
2) Deleted temp files & Cookies
3 Restore & reset browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable Bluetooth & goto advanced option & search for Bluetooth device & connect it

What according to you makes you a good candidate for customer service or technical support job?

Good in solving technical problems

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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