Subject: Tech Support Candidate - Nitika Nitika
From: Nitika Nitika <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 08:15:54 -0500

Tech Support
Test

Name

Nitika
Nitika

E-mail

[email-masked]

Phone Number

(+91) 8860839536

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Akshardham

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Done diploma in
computer applications

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

GIOSTAR LABS PVT LTD

Front desk executive &
patients care

December 2020

25,000

Previous Employer 1

Akeso hair transplant &
cosmetic surgery clinic

Front desk executive

May
2019

13,500

Previous Employer 2

IBT Institute

Back office
executive

March 2017

8,000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

If I open
the website and it shown an error. First I check my Internet connection whether
my WiFi is connection is ON or not. If it is On then check whether it is
connected to desktop or not.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First I
will open Bluetooth of my phone.

Then open the Bluetooth spekar.

Then connect the Bluetooth speaker to my mobile phone.

What according to
you makes you a good candidate for customer service or technical support
job?

As I know little bit about technical support that in technical
support we also resolve the problem of our customer or clients.As I worked in
healthcare sector and here I interact with both national and international
patients to slove there query. These skills I learn in my both previous job
where I interact with patients and if they have any problem slove there
problems. Also explaine them about the procedure which we provide in our
organisation.

On a scale of 1 - 5 please rate your fluency in spoken
English

3