Subject: Tech Support Candidate - Rohit Chaurasiya
From: Rohit Chaurasiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 08:12:37 -0500

| | Tech Support Test

Name | Rohit Chaurasiya
E-mail | [email-masked]
Phone Number | (96434) 53575
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm Payments Bank | Associate | 30 Jan 21 | 18560
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Well,
First of all, I will check the internet connection / LAN that is properly connected or not. After that I will check the same web to another window like Incognito mode / Another browser or in mobile device to check exactly whether this is web fault or fault in my device. Once confirmed that this issue only happening in my device, Then I would like to take troubleshot to know the exact finding on this error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth in both the devices first.
2. Make speaker visible to connect with mobile
3. Search that speaker in mobile via Bluetooth only
4. Once see the name of Bluetooth speaker, Will pair with mobile device.
5. Now Bluetooth speaker will connected with Mobile device.

What according to you makes you a good candidate for customer service or technical support job?

As per my observation, Customer satisfaction is the first and last key to be a good candidate for customer service. Since we have to deal with customer directly so it should be a very neat and clean behavior and respective knowledge to deal with customer's and overcome with there issues.

I always monitor the case end to end until and unless the issue resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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