Subject: Tech Support Candidate - Vikrant Shukla
From: Vikrant Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 08:11:37 -0500

| | Tech Support Test

Name | Vikrant Shukla
E-mail | [email-masked]
Phone Number | (+91) 7007438266
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Akshardham
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Acl mobile limited | System engineer | | 20000
Previous Employer 1 | Kaira spm automation | Service engineer | | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart My Device

Make Sure the Internet Connection Works

Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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