Subject: Tech Support Candidate - Momina Aslam
From: Momina Aslam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 08:00:28 -0500

| | Tech Support Test

Name | Momina Aslam
E-mail | [email-masked]
Phone Number | (+91) 7983778640
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Abul fazal enclave part-2 okhla shaheen bagh 110025
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quatrro | System engineer | 2 month notice period | 14000
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | Na | NA | NA |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Go to the WordPress menu on your left, click ‘SEOPressor > Site Audit’.
Step 2: Click ‘View All’.
You will be directed to the Errors & Warnings tab under SEOPressor Site Audit.
Step 3: Click the first error, ‘View All’
Step 4: Choose one of the pages or posts and click ‘Fix This’.
Step 5: Go to the ‘Meta’ tab.
Step 6: Fill in your Meta Description.
Step 7: Click ‘Update’ once you’re done.
Step 8: Select one of the Errors and click ‘Fix This’
Step 9: Scroll down to the bottom until you see Robot Rules.
Step 10: Uncheck all of the Robot Rules for Google bots to crawl better. Click ‘Update’ once you’re done.
Step 11: Click ‘Fix This’
Step 12: At the ‘Score’ tab on SEOPressor panel, key in at least one keyword for your blog post.
Step 13: When you’re done, slide the SEOPressor panel in by clicking the ‘S’ button. Then, click ‘Update’.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on
Step 1: Pair a Bluetooth accessory
Step 2: Connect
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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