Subject: Tech Support Candidate - Kumar Anand
From: Kumar Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 07:45:16 -0500

| | Tech Support Test

Name | Kumar Anand
E-mail | [email-masked]
Phone Number | (91) 9031617752
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM India Pvt Ltd | Software Analyst | 90 | 24000
Previous Employer 1 | HCL Technologies | Desktop Support Engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check the internet is coming or not. IF APIPA is coming then change the internet sockets.
2.check the website you type is correct or not.
3.Check the version of the the browser.
4.Check the proxy, if the proxy is used particular sites put the proxy address.
5.If still not work then reset the browser and clear the cookies file.
restart the system and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Plug in the speaker, open the Bluetooth of your mobile phone. search the new device from the mobile phones, after showing the name of your speaker in available devices, select the name of the speaker then connect. Finally, the device will be connected to your phone.
What according to you makes you a good candidate for customer service or technical support job? | Handle and solving customer problems. And makes the customer happy from work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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