Subject: Tech Support Candidate - Chandan Dixit
From: Chandan Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 07:33:42 -0500

| | Tech Support Test

Name | Chandan Dixit
E-mail | [email-masked]
Phone Number | (0) 9986742955
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mohali
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Invensis Technologies Pvt Ltd | CSE | 15-OCt-2020 | 17000
Previous Employer 1 | LK Infotech Pvt Ltd | TSE | June 2017 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Reason 1-The website we are trying to access is down because the web server which is hosting the files of the website is having server-side problems.
Reason 2-We are having issues with  network connection.
Reason 3- Windows Firewall is blocking access to a particular website.
Reason 4- Browser is loading the webpage from its internal cache.
Reason 5- Router has been mis-configured or needs a hard reboot.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Go to settings
2-Click on the Bluetooth option
3-Turn on Bluetooth
4- A list of available devices will appear
5-If  speaker is not listed, press the button on  speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6-On mobile select speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s connected!

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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