Subject: Tech Support Candidate - Ajay Pal
From: Ajay Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 07:29:22 -0500

| | Tech Support Test

Name | Ajay Pal
E-mail | [email-masked]
Phone Number | (91) 8802832076
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chattarpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quantm | Solution Engineer | | 32000
Previous Employer 1 | TLC | Solution Engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab and check to see if you can load another website like google.com or mozilla.org.
* If you can open another site, skip down to The problem only happens with certain websites.
* If you can't open another site, continue on to the next step.
2. Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
* If the site works in another browser, see The problem only happens in Firefox.
* If the site doesn't work in another browser, check out The problem happens in all web browsers.

If you see any of these error messages, it might just be a problem with Firefox's cache:
* The connection was interrupted
* The connection was reset
* The connection has timed

Try clearing cache and cookies,
Do these steps and then reload the website you're having trouble with.
1. Click the Library button
2.  on your toolbar. (If you don't see it there, click the menu button

1.  then click Library.) Click History and select Clear Recent History….
2. In the Time Range to clear: drop-down, select Everything.
3. Below the drop-down menu, select both Cookies and cache. Make sure other items you want to keep are not selected.
4. Click Clear now.

If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1) First open settings on the mobile phone then look for bluetooth, click on it there you will see the device name as available which you want to connect with your mobile click on it and pair it.
What according to you makes you a good candidate for customer service or technical support job? | Because i have a more than 3 years experience in customer service and technical support also i am a good and active listener which is very important in customer service and I’m quick learner which makes me a good fit for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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