Subject: Tech Support Candidate - Harsh Chahar
From: Harsh Chahar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 07:21:29 -0500

| | Tech Support Test

Name | Harsh Chahar
E-mail | [email-masked]
Phone Number | (91) 8445596596
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hinduja Group | Sr.Associate | 12-10-2019 | 18k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

i would Follow few Steps to Resolve My Problem

1-)I would Prefer to Refresh my browser page initially:Many basic problems can be solved simply by refreshing your browser.This clear caches, and Forces the Device to re-load the web page

2-) I Would Make sure the Internet connection works-i will open my browser.in the address bar i would type in google.com then i will push enter

3-) i will check with my Peers whether Website is Down for Everybody or just me

4-)Finally i would Reset My connection  or i will check again whether My internet is Working or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-) I Would prefer to Read the Bluetooth Speakers user Manual in Order to Setup the Speaker to a Pairing Status

2-)On your mobile - Drop down the notification panel to show the Bluetooth quick settings panel.

3-)Need to Long press the Bluetooth icon.

4-)Turn on the Bluetooth toggle to scan and then select the ready Bluetooth device from the list of devices found after the scan.

5-) Pair and connect to the Bluetooth speaker.The device will be listed in Blue text under the topic PAIRED DEVICES.

6-)If issue still persist then we have customer care team i would prefer to call them for the Resolution

What according to you makes you a good candidate for customer service or technical support job?

Have a Experience On various critical tools like Icrm,unified Desktop,CTI,siebel as i was working on L4 desk in previous Organization

i had Assisted customers who have Network outage or Airtel thanks banner Related problems

I have Already Worked As a part of Technical support team also managed escalations and handled tickets Raised by managers

I have handled many Escalation mails from client side as well as customer end.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

| |