Subject: Tech Support Candidate - Ravi Raj Kumar
From: Ravi Raj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 06:46:35 -0500

| | Tech Support Test

Name | Ravi Raj Kumar
E-mail | [email-masked]
Phone Number | (+91) 8789807599
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Knoah solution | Esupport officer | 11 June 2020 | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- Check if the computer is connected to the internet.
Step 2:- Clear all chache and cookies.
Step 3:- Check if the browser is up to date.
Step4: Check if the same bebsite is opening with different browser.
Step 5: Try to reinstall the browser.
Step 6: Check if other website is working fine or not.
Step 7:- There might be an issue with the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- Press and hold the ON/OFF buttong more than 2-3 sec (Depends on the system specifications) and keep the speaker in pairing mode.
Step 2:- Turn on the Bluetooth setting in phone and check if the name of speaker is showing in the list or not.
Step 3:- click on the speaker name and it will pair the speaker automatically.

What according to you makes you a good candidate for customer service or technical support job?

Honestly, I have a skills and experience in handling the customer with my way of communication like empathy/Acknowledgement/Probing/Priority that you are looking for.

I have also a relavent education in the computer science.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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